Zoom wants to make sure your contact center experience is as painless as possible


Zoom has rolled out a nifty feature update for call center customers in an effort to boost engagement and customer satisfaction, and surprise surprise, AI makes an appearance.

With the launch of its Workforce Engagement Management suite, the company hopes to eliminate the need for businesses to have to source different bits of software elsewhere, instead providing it all under one roof.

Source link

Leave a Reply

Your email address will not be published. Required fields are marked *